View Tickets

Ticket page in OneLens gives you full visibility into all the tickets in your account — whether automatically generated by OneLens policies or created manually by your team. You can explore violations, uncover optimization opportunities, track what’s already been resolved, and stay focused on high-impact actions.

To get started, log in to OneLens and head to the Tickets section from the left sidebar.

View Options

By default, you’ll only see tickets that are still open — specifically those with the status To Do, In Progress, or Done.

You can tailor how you see tickets using multiple pre-defined or customized views:

Pre-Defined View

The following view are already available for you in view tab:

  • Recent Tickets Focus on tickets created in the last 7 days.

  • Quick Wins Surface tickets that are low-risk and low-effort — ideal for fast, easy savings.

  • Waste Identify unused resources across your infrastructure that are costing you unnecessarily.

  • Graviton See tickets that recommend switching to Graviton-based instances for cost and performance benefits.

  • Savings Achieved View tickets that you’ve already resolved and have been verified by OneLens as Acted & Closed.

Search and Filters

Search by Ticket ID

You can quickly find a specific ticket by entering its Ticket ID in the search box.

Apply Filters

Use filters to narrow down the ticket list to exactly what you need. You can filter by following options:

Available Filters

  • Account ID

  • Region

  • Service

  • Status

  • Assigned To

  • Cost Centre

  • Policy ID or Title

  • Resource ID or Name

  • Created Date

  • Change Type

  • Cost-Saving Category

  • Risk

  • Effort

  • Priority

Save Your Custom View

Apply filters to customize the ticket table exactly how you want — by account, service, status, or any other field. Once you're done, you have an save the preconfigured view so you can return to it anytime without reapplying filters. See steps in the How to Save a View

Key Metrics

At the top of the ticket table, you’ll see metrics that are tailored to the filters and view you’ve selected. These give you quick insight into where you stand:

  • Potential Savings The estimated monthly savings you can still unlock from unresolved tickets in view.

  • Achieved Savings The monthly savings you’ve already realized from resolved tickets that have been verified by OneLens.

  • Violations Detected The number of violations currently present in your filtered ticket list.

  • Unique Resources The count of distinct resources across which these tickets have been raised.

Table View of Tickets

All tickets are listed in a detailed table view, helping you compare and prioritize with ease.

The following columns are always visible and cannot be removed:

  • Ticket ID

  • Resource Identifier

  • Policy Title

  • Status

  • Potential Savings

The rest of the columns can be adjusted based on your needs by customizing the table columns.

What You Can Do

  • Click on any Ticket ID to open the full Detailed Ticket View, where you can review the recommendation, history, and evidence for that ticket.

  • Update ticket status directly from the Status column without navigating away.

  • Take bulk actions on multiple tickets by selecting rows in the table. Available actions:

    • Change Status

    • Execute Runbook

  • Customize the columns you see in the table to match your needs. You can choose from:

    • Standard Columns

    • Cost Centre Category (for business unit analysis)

New: You can now set ticket priority directly from the table row.

Just enable the Priority column using the Standard Columns option, and use the toggle to assign or update priority instantly.

Export the Table

You can export ticket table reports for offline analysis or to share with stakeholders. The Export option is available at the top right corner of the table.

You can choose from:

  • CSV – Ideal for detailed data analysis and manipulation.

  • Excel – Provides a structured spreadsheet version of the report.

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