# View Tickets

**Ticket page in OneLens** gives you full visibility into all the tickets in your account — whether automatically generated by OneLens policies or created manually by your team. You can explore violations, uncover optimization opportunities, track what’s already been resolved, and stay focused on high-impact actions.

To get started, log in to [OneLens](https://auth.onelens.cloud/en/login) and head to the **Tickets** section from the left sidebar.

## **View Options**

By default, you’ll only see tickets that are still open — specifically those with the status **To Do**, **In Progress**, or **Done.**

 You can tailor how you see tickets using multiple pre-defined or customized views:

<details>

<summary>Pre-Defined View</summary>

The following view are already available for you in view tab:

* **Recent Tickets**\
  Focus on tickets created in the last 7 days.
* **Quick Wins**\
  Surface tickets that are low-risk and low-effort — ideal for fast, easy savings.
* **Waste**\
  Identify unused resources across your infrastructure that are costing you unnecessarily.
* **Graviton**\
  See tickets that recommend switching to Graviton-based instances for cost and performance benefits.
* **Savings Achieved**\
  View tickets that you’ve already resolved and have been verified by OneLens as **Acted & Closed**.

</details>

<figure><img src="/files/9UtWs8bGPsENtb3cxe19" alt="" width="563"><figcaption></figcaption></figure>

## **Search and Filters**

### **Search by Ticket ID**

You can quickly find a specific ticket by entering its **Ticket ID** in the search box.

### **Apply Filters**

Use filters to narrow down the ticket list to exactly what you need. You can filter by following options:

<details>

<summary>Available Filters</summary>

* Account ID
* Region
* Service
* Status
* Assigned To
* Cost Centre
* Policy ID or Title
* Resource ID or Name
* Created Date
* Change Type
* Cost-Saving Category
* Risk
* Effort
* Priority

</details>

{% hint style="success" %}

## **Save Your Custom View**

Apply filters to customize the ticket table exactly how you want — by account, service, status, or any other field. Once you're done,  you have an **save the preconfigured view** so you can return to it anytime without reapplying filters.\
See steps in the [Saved Views](/observe-visibility-and-insights/cost-reporting/cost-atlas/saved-views.md#how-to-save-a-view)
{% endhint %}

## **Key Metrics**

At the top of the ticket table, you’ll see metrics that are tailored to the filters and view you’ve selected. These give you quick insight into where you stand:

* **Potential Savings**\
  The estimated monthly savings you can still unlock from unresolved tickets in view.
* **Achieved Savings**\
  The monthly savings you’ve already realized from resolved tickets that have been verified by OneLens.
* **Violations Detected**\
  The number of violations currently present in your filtered ticket list.
* **Unique Resources**\
  The count of distinct resources across which these tickets have been raised.

<figure><img src="/files/IpYfT0FK7IFsSev3aqT4" alt="" width="563"><figcaption></figcaption></figure>

## **Table View of Tickets**

All tickets are listed in a detailed table view, helping you compare and prioritize with ease.

The following columns are **always visible** and cannot be removed:

* Ticket ID
* Resource Identifier
* Policy Title
* Status
* Potential Savings

<figure><img src="/files/1wAMOMqK9n4bSFTllmks" alt="" width="563"><figcaption></figcaption></figure>

The rest of the columns can be adjusted based on your needs by **customizing the table columns**.

### **What You Can Do**

* **Click on any Ticket ID** to open the full **Detailed Ticket View**, where you can review the recommendation, history, and evidence for that ticket.
  * Refer to the [Ticket Breakdown](/automate/ticketing-and-work-management/ticket-breakdown.md) to know more about the ticket detailed view.
* **Update ticket status** directly from the **Status** column without navigating away.
* **Take bulk actions** on multiple tickets by selecting rows in the table.\
  Available actions:
  * **Change Status**
  * **Execute Runbook**
* **Customize the columns** you see in the table to match your needs.\
  You can choose from:
  * **Standard Columns**
  * **Cost Centre Category** (for business unit analysis)

    <div align="center"><figure><img src="/files/KBsCSTTbLfIjoKXpdjqY" alt="" width="188"><figcaption></figcaption></figure></div>

{% hint style="success" %}

## **New:** You can now set ticket priority directly from the table row.

Just enable the **Priority** column using the **Standard Columns** option, and use the toggle to assign or update priority instantly.

<p align="center"><img src="/files/AjnJmbg5Lfz4gkIAwr5Y" alt=""></p>
{% endhint %}

### **Export the Table**

You can export ticket table reports for offline analysis or to share with stakeholders.\
The **Export** option is available at the **top right corner of the table**.

You can choose from:

* **CSV** – Ideal for detailed data analysis and manipulation.
* **Excel** – Provides a structured spreadsheet version of the report.


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