Ticket Breakdown

Overview

The Ticket Breakdown page gives you a detailed view of every ticket generated by OneLens policies. From resource-level insights to evidence and recommended actions, everything you need to investigate and resolve a ticket is available in one place.

Each ticket is structured to help you move from awareness to action.

Ticket Details

Start here to get a quick overview of the ticket and take immediate actions.

• Status You can update the ticket status based on progress—To Do, In Progress, Done or Dismissed.

• Potential Savings See how much you can save per month by implementing the recommended fix.

• Assigned To Assign the ticket to yourself or any teammate.

• Priority Set the urgency of the ticket as Low or High, depending on impact.

  

Resource Details

Coming next is the resource details part that helps you understand the resource behind the ticket and its current cost.

• Monthly Price View how much the resource is costing you each month.

• Resource Information Get details like resource ID, region, and service type.

• AWS Tags Review AWS tags associated with the resource to identify ownership, environment, or usage.

  

To take further action or inspect the resource more closely:

• View in AWS Jump directly to the resource in your AWS Console.

  
• View Resource Details Access an extended view that includes resource-level configuration and open policy violations.

  

Ticket Overview

After the understanding of resource and its context, you’ll find context around why the ticket was created and the data used to generate it.

• Policy Name See which policy was violated. You’ll can also find essential details like:

  • Policy Description

  • Why is this policy important?

  • Policy Configuration

  • Policy Tags

  This gives you full clarity on why the ticket exists and what the policy is trying to enforce.

• Metrics

  • Tickets Created On: Know when the ticket was raised.

  • Policy Last Run On: See the most recent policy evaluation date.

    
• Evidence Evidence is generated based on:

  • Resource metadata (such as configuration, tags, usage patterns)

  • CloudWatch metrics collected from your AWS environment

  Depending on what’s available for the resource, the evidence is shown either as:

  • Graphs visualizing trends (e.g., CPU usage, Active Connection Count, NetworkIn, NetworkOut)

    
  • Key-value pairs highlighting the current configuration of the resource (e.g., Used Storage, Instance State, Volume Type)

  

  Here you can validate the issue before taking action.

• Recommended Action (Preview) See a summary of what you’re advised to do. Click through to get the full action breakdown.

  
• Other Open Tickets for This Resource If the same resource has multiple violations, you’ll find those here. This helps you take coordinated actions.

With the context and evidence in hand, you can move forward with actions.

Recommended Actions

This tab gives you the next steps tailored to the resource and policy.

• Recommendation Description Read a clear explanation of the suggested action.

• Potential Monthly Savings Understand how much you can save if you implement the change.

• Effort Required See whether the action is quick to apply or needs coordination across teams.

  

Activity

Finally, to check the ticket's activity log, use the Activity tab that track everything happened with the ticket. Here you can see:

• When the ticket was created, reassigned, updated, or resolved.

  

• Failures in CloudWatch metric gathering (e.g., memory metrics not available)

• Issues with accessing resource metadata