Jira

OneLens integrates with Jira to help you automate ticket management workflows. Once connected, OneLens can automatically create or update Jira issues when an anomaly is detected, a ticket is created, or a ticket status is updated—ensuring your engineering and FinOps teams are instantly in sync.

Alerts generated from OneLens are created as Jira issues within a specified project and epic, and can also be assigned to specific users, helping streamline accountability and tracking.

Prerequisites

  • You must be a OneLens Admin user to configure the Slack integration. Make sure you are log in with the specific account that holds admin access.

  • You must have access to your Jira workspace (via Atlassian) with permission to:

    • View and manage projects and epics

    • Assign tickets

    • Approve third-party app access

Setting Up Jira

OneLens uses a trusted third-party provider, Truto, to securely connect with Atlassian (Jira).

Your data belongs to you—Truto does not sell or share your data. All authentication and permissions are handled through a secure, privacy-respecting flow.To know more about Truto, click here.

Required Jira Permissions

OneLens (via Truto) uses the following Jira scopes to automate issue creation and synchronization:
Jira Scope
Purpose Used in OneLens

read:jira-work

Read issue types and metadata

write:jira-work

Create and update issues

read:jira-user

List assignable users

manage:jira-project

Read project structures for issue placement

manage:jira-configuration

Read issue field and status configurations

manage:jira-webhook

Enable webhook-based updates

manage:jira-data-provider

Allow secure token flow via Truto

read:application-role:jira

Confirm user roles

offline_access

Maintain integration without re-authentication

Privacy Note

OneLens only accesses what’s necessary to create and sync Jira issues. It does not read your Jira project content, internal comments, or attachments. Integration is limited to anomaly and ticket creation, updates, and basic user/project metadata.

Integration Steps

1

Go to Integrations

  • Open the Integrations section from the OneLens sidebar.

2

Click Connect on Jira

  • Find the Jira option and click Connect.

3

Truto Authorization Prompt

  • You’ll see a message indicating that OneLens uses Truto for this integration. Click Continue.

4

Review Permissions

  • You will be redirected to a screen listing required Jira permissions. Click Connect.

5

Login to Atlassian

  • Enter your Atlassian credentials. Ensure this account has access to the relevant project, epics, and assignee details.

6

Authorize Truto-Jira

  • You will see a screen showing that Truto-Jira is requesting access on behalf of OneLens. Click Allow.

7

Integration Confirmation

  • Jira is now connected. You can view the integration status in the Integrations section of OneLens.

Managing Integration

To disconnect Jira, go to the Integrations section and click Disconnect under the Jira option.

NOTE

Disconnecting Jira will not remove previously created Jira issues. However, you will no longer be able to create new issues from OneLens until the integration is reconnected. Existing workflows that depend on Jira will stop functioning until connection is restored.

What Next

You can set up workflows for creating a Jira issue automatically whenever a ticket is generated or an anomaly is detected in OneLens.

One of its usecase is:Automatically Create Jira Issues for New Tickets

PreviousThird Party IntegrationsNextSlack

Last updated